Senior Manager, Fulfillment and Logistics

Company Overview:

Momentous is a dynamic, fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal—to help our customers be their best.

What we’re proud of:

• Best in the field. We have built an advanced network of world-renowned experts in the field of human performance.
• Trusted and used by the best. We are honored to work with more than 150 teams in professional and NCAA sports, including Stanley Cup Champions, Tour de France winners, and all NFL Teams.
• Push what’s possible. We were named to the prestigious Inc. 5000 list as one of the fastest-growing companies in the US in 2023 and 2024 (#345 in 2024). 

Position Summary:

• Manage day-to-day operations of order fulfillment, ensuring accurate and on-time delivery.
• Collaborate with internal teams to forecast order volumes and align fulfillment capacity accordingly.
• Identify and implement process improvements to streamline operations, reduce costs, and minimize order errors.

Third-Party Logistics (3PL) Management:

• Serve as the primary liaison with 3PL partners, ensuring adherence to service level agreements (SLAs).
• Monitor KPIs (e.g., shipping accuracy, order cycle time, on-time delivery) and address any performance issues promptly.
• Negotiate contracts and maintain strong relationships with fulfillment and shipping vendors.

Retail Logistics: 

• Set up and oversee processes for wholesale channel logistics including bulk order coordination, palletization, and compliance with retailer requirements for delivery windows and packaging standards.
• Serve as the primary logistics liaison for retail partners, ensuring accurate inventory allocation, on-time shipments, and alignment with store-level replenishment schedules.

Inventory Management:

• Oversee inventory accuracy, cycle counting, and reconciliation across fulfillment locations.
• Work cross-functionally with the operations team to ensure optimal inventory levels and prevent stockouts.
• Implement systems to monitor product quality and shelf life, particularly for supplements requiring temperature or time-sensitive handling.

Operational Strategy:

• Develop and implement fulfillment strategies to support company growth, seasonal demand, and new product launches.
• Leverage technology and automation to improve scalability and efficiency.

Customer Experience:

• Partner with the customer support team to address fulfillment-related issues and drive customer satisfaction.
• Proactively resolve any shipping delays, returns, or product damage claims.

• Retail and eCommerce Experience: Proven track record in retail and eCommerce operations (preferably for a CPG company), with a focus on fulfillment and logistics.
• Excellent communication and organizational skills.
• Capable of coaching others and providing feedback.
• Creative problem-solving and strategic thinking.
• Efficient knowledge of customer service tech platforms and Shopify systems.
• A high level of empathy for the customer and curiosity about their experience with us.
• Working knowledge and experience with various CRM and/or automation platforms.

• Our fast-paced, high growth environment creates a strong opportunity for professional development born from evolving experiences
• Competitive cash compensation plus employee stock options
• Health/Vision/Dental
• Unlimited PTO
• Generous set of observed holidays (16 days of office closure in 2024)
• $1,000 annual perks program to support a high performance lifestyle
• Access to Momentous products and merchandise